At Customtrendygoods, we take pride in the quality of our products and stand by our craftsmanship 100%. If there is a defect or error on our part, we will replace the item at no additional cost. However, we typically do not accept returns for customer errors, such as incorrect selection of sizes, designs, or colors.
At Customtrendygoods, we are dedicated to delivering high-quality products and ensuring customer satisfaction. We will gladly replace your order in the following cases:
✅ The product is flawed.
✅ The print quality is poor.
✅ The item received is different from what was originally displayed on our website.
How to Request a Replacement
To initiate a replacement request, please email us at Customtrendygoods with the following:
📸 A clear photo of the product you received.
🔍 Any detailed shots showcasing the issue.
Our customer service team will review your claim. If approved, we will send you a replacement free of charge.
Other Refund & Return Requests
For any other refund or return requests, please contact us at [email protected]. If your claim is approved, we will provide a return address.
Important Notes:
🚚 Customers are responsible for return and exchange shipping costs.
💳 Refunds typically take 3-5 business days after we receive the returned item.
⚠ Items that are washed, worn, or damaged are not eligible for a refund or replacement.
❌ Unauthorized returns will be forfeited and not refunded.
For any additional questions, feel free to reach out to our support team at Customtrendygoods. We’re happy to assist you!
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
🔹 Check your bank account again.
🔹 Contact your credit card company—refunds may take time to process.
🔹 Reach out to your bank—processing times can vary.
If you have completed all the steps above and still haven’t received your refund, please contact us at Customtrendygoods.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at Customtrendygoods. Our team will review your request and, if approved, provide a return address.
Gifts
🎁 If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be mailed to you once the return is processed.
🎁 If the item was not marked as a gift or was shipped to the gift giver first, the refund will be issued to the original purchaser.
Shipping
🚚 If your claim is approved, we will provide a return address.
🚚 Customers are responsible for their own return shipping costs.
🚚 Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
🚚 Delivery times for exchanges may vary depending on your location.
📦 For items over $75, we recommend:
✔ Using a trackable shipping service.
✔ Purchasing shipping insurance, as we cannot guarantee receipt of returned items.
For further inquiries, please contact us at [email protected].